Returns & Exchanges
As a consumer, you may cancel your order within 14 days after receipt of the merchandise and return the product ordered or exchange it for another size. Your cancellation does not require justification.
Please use the return documents attached to your delivery and approved by us.
The use of the return documents is certainly not a requirement for the exercise of your right of cancellation. If you cannot assure return of the merchandise received in part or in an impaired state, you will have to compensate us for the value correspondingly. You will find our entire instructions regarding cancellation here: (Link to the Instructions for Cancellation in the AGBs)
We will immediately return the purchase price paid by you in advance upon receipt of your return. You will receive the compensatory amount depending on the form of payment as a credit to your bank or PayPal account or your credit card.
Please contact our customer service department regarding question about return procedures.
Phone: +49 3601 83300 (Mon. - Fri. 9:00am - 3:00 pm)
Please note that exchanges can only be made for the same article in another size, to the extent that such are available.
The returned merchandise must be sent to us in UPS packages. Please use the UPS return documents and freight documents found in the package for this purpose. Please also fill out the return and exchange forms and attach them to your return.
You can contact UPS directly using their telephone number (for Germany) with regards to pick up +49 (0) 180 688 266 3 or click the following link: wwwapps.ups.com/pickup/schedule?loc=de_DE&WT.svl=PNRO_L1
We will pay for the return shipment, if the terms indicated above have been complied with. Karim Guest GmbH shall not be responsible for articles that have not been returned in the manner described above.